IDEXX Livestock Diagnostics ยท 4 months ago
ServiceNow Application Analyst, ITOM, CMDB
US-United States-Virtual
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
3+ years expIDEXX Livestock Diagnostics is seeking a ServiceNow Application Analyst focused on IT Operations Management and Configuration Management Database. The role involves maintaining and optimizing the CMDB, ensuring its accuracy and reliability, while collaborating with various stakeholders to drive operational excellence.
Biotechnology
Responsibilities
Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs
Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling
Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams
Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases
Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence
Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population
Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting
Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes
Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity
Qualification
Required
3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment
Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management
Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement
Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points
Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy
Ability to communicate technical concepts to both technical and non-technical audiences
Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities
Preferred
Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required
Benefits
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase