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Pipe17 · 4 months ago

LATAM EDI On-boarding Customer Success Manager - Ecommerce

United States

Full-time

Remote

Mid Level

3+ years exp

Pipe17 is a venture funded software startup revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and optimize efficiency. They are seeking a highly motivated EDI On-boarding Customer Success Manager to define and implement the onboarding process for customers utilizing EDI solutions, while collaborating with cross-functional teams to ensure successful integration.

Cloud InfrastructureData IntegrationSaaSSoftware

Responsibilities

Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process

Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements

Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding

Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions

Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers

Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed

Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives

Qualification

EDI processesCustomer successProject managementE-commerce experienceIntegration technologiesAnalytical skillsCommunication skillsProblem-solvingInterpersonal skills

Required

Bachelor's degree in Business Administration, Information Technology, or related field

Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry

Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations

Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines

Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders

Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions

Experience working with cross-functional teams and collaborating effectively to drive customer success

Strong analytical skills and attention to detail

Preferred

Knowledge of integration technologies is a plus

Benefits

Great healthcare + dental + vision coverage

Retirement plan

Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation