American Parking & Services · 5 months ago
Valet Parking Supervisor - Charlotte, NC
Charlotte, NC, USA
Full-time, Part-time
Onsite
Entry, Mid Level
$7.25/hr - $18.81/hr
1+ years expParking Management Company (PMC) is a national parking services provider specializing in hospitality-focused parking solutions. The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.
Retail
Responsibilities
Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs
Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment
Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates
Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time
Qualification
Required
High school diploma or general education degree (GED)
1 year minimum previous supervisory and related customer service/hospitality experience
A valid driver's license and reliable transportation
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Pass and maintain a clean background check
Provide exceptional guest service through professional communication, active listening, and personalized assistance
Follow company policies and procedures
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion
Engage staff in decision-making and improvement efforts while providing regular feedback
Ability to perform each essential duty satisfactorily
Ability to lift moderate weights when necessary
Ability to adapt to changing work environments and manage competing demands effectively
Preferred
Management or leadership related training/certifications/business
Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities.
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Company
American Parking & Services
Since 1980, American Valet has been the premier parking service company in the Southwest Region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase