Indigo · 5 months ago
Lv2 Subsea NOC Engineer, Denver, USA
Denver, CO
Full-time
Onsite
Mid LevelIndigo is a leading telecoms company seeking a 2nd Line Subsea Cable NOC Engineer to join their global network monitoring team in Denver. The role involves managing remote hands maintenance, troubleshooting network alarms, and collaborating with engineers to ensure optimal performance of subsea and terrestrial cable systems.
Big DataData CenterTelecommunications
No H1B
Responsibilities
Conduct proactive data analysis using network monitoring tools and trend evaluation to identify and mitigate potential faults
Lead the response to network alarms and notifications, prioritizing tasks based on impact and severity
Diagnose and resolve issues in terrestrial and subsea DWDM transmission systems using performance monitoring data and test equipment; escalate when necessary
Collaborate with Principal Engineers, field service teams, vendors, and third parties to ensure timely issue resolution
Validate post-repair system performance to confirm successful resolution
Manage repair coordination, spare parts inventory, and RMA replacements
Maintain accurate and up-to-date trouble tickets, ensuring clarity and completeness
Document case resolutions, RCA and technical actions to support knowledge sharing within the team
Develop Method of Procedure (MoP) documentation for module replacement as required
Consistently exceed customer SLA expectations through effective issue management and service delivery
Qualification
Required
Proven experience in Operations, Administration & Maintenance (OA&M) of complex terrestrial and submarine cable systems
Solid background in OA&M of terrestrial cable systems and networks, using and evaluating results from built in monitoring tools and testing equipment
Understanding of subsea repeaters, branching units, WSS ROADMs & equalisers and troubleshooting techniques
Extensive optical network troubleshooting experience is essential
Understanding of DCN networking
Familiarity with ticketing systems (preferably SalesForce) and workflow processes
Technical understanding of DCN networks, routers, switches, firewalls, and transmission equipment
Excellent communication and presentation skills, committed to delivering high-quality customer service
Ability to build and maintain effective working relationships with colleagues and demanding customers
Extensive experience in DWDM optical transmission and Network Management Systems (NMS) from multiple vendors, including Ciena, ASN, SubCom, NEC, Extera, and Infinera
Extensive experience in OA&M of both subsea and terrestrial network infrastructures
Strong troubleshooting skillset
Proficiency in Microsoft Office 365 applications
Preferred
Experience of ticketing systems experience considered an advantage
Multilingual capabilities, especially in Spanish, French or an Asian language would be an advantage
Benefits
Free Parking available.
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
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