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CarMax · 4 months ago

Senior Consultant, HR Investigations

Corporate - Richmond

Full-time

Onsite

Mid, Senior Level

4+ years exp

CarMax is the nation's largest retailer of used cars, known for delivering a transparent and high-integrity customer experience. The Senior Consultant, HR Investigations is responsible for managing and conducting thorough HR investigations, ensuring they are fair and consistent with company values. This role involves collaborating with various teams to resolve complex associate complaints and providing recommendations based on investigation outcomes.

AutomotiveMarketplaceOnline Portals

Responsibilities

Owns and conducts HR investigations, that are often times complex

Conducts case intake and ensures all information is correctly documented

Conducts interviews with all involved parties

Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)

Proactively identifies issues for additional analysis, escalation, or partnership

Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise

Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes

Partners with involved parties’ Management Team on necessary background information, recommended resolution, and any additional recommendations

Completes proper template for any disciplinary action/coaching and reviews next steps with people manager

Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented

Maintains and updates policies, systems, and other investigation team resources

Supports the training and development of new team members

Regularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents

Qualification

HR investigationsCase managementMicrosoft OfficeCommunication skillsCustomer serviceOrganizational skillsFlexibility

Required

Excellent organizational, written and verbal communication, and customer service skills

Ability to communicate effectively with all levels of the organization

Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges

Ability to facilitate consensus in decision-making; partners with others as needed

Ability to provide strong customer service to all parties involved in an investigation

Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines

Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance

Bachelor's degree, preferred

Four or more years of Human Resources or comparable experience, including investigation and case management experience

Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel