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Legends Global · 1 day ago

Box Office Manager

Lubbock, TX

Full-time

Onsite

Mid Level

3+ years exp

Legends Global is a company that specializes in redefining excellence in sports, entertainment, and live events. They are seeking a Box Office Manager to oversee ticket sales and all aspects of box office operations, ensuring exceptional customer service and efficient management of ticket transactions.

HospitalityMarketingSports

Responsibilities

Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner

Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration

Builds and modifies all computer ticket events and issues computer access codes to facility management

Coordinates the house scale for all ticket events

Maintains communication with ticket company representatives for updates and/or revisions in computer operations

Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative

Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale

Prepares and presents the final box office statement for settlement of each event

Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public

Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules

Supervises, instructs, and trains ticket sellers as to the proper selling procedures

Assists or sells tickets as needed

Opens and or closes ticket window as required

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets

Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault

Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor

Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance

Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions

Prepares and submits daily report of business transactions

Makes bank deposits

Maintains accurate count of tickets sold, money received from ticket sellers and change banks

Maintains cash drawers, change bank, and prepare deposits for event concessions

Assist with patron services during events, coordinate staff elements to ensure high level of service, and address issues as they arise

Deliver service on the Personal Seat License (PSL) program, including making reservations, processing payments, and assisting donors

Other duties as assigned

Qualification

Box office operationsAccounting knowledgeCustomer serviceSupervisory experienceData analysisMicrosoft ExcelPublic relationsCommunication skillsProblem solvingOrganizational skills