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HDR · 2 weeks ago

Texas Gulf Coast Professional Services Manager

Greater Houston

Full-time

Onsite

Senior Level, Lead/Staff

15+ years exp

HDR is a company focused on creating a welcoming and inclusive environment for its employee-owners. The Texas Gulf Coast Professional Services Manager will provide leadership and mentoring, oversee technical competencies, and ensure quality assurance while driving continuous improvement and client management efforts.

ArchitectureConsulting

Growth Opportunities

Responsibilities

Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers

Lead and monitor development and training of area staff in technical and business competencies

In concert with Area Business Group Managers, oversee workload balancing and coordination of work-sharing, to ensure qualified staffing of project teams

Assist with daily operations, such as project oversight, management reviews, financials, and driving profitability at the project level

Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement

Support and assist Area Business Development Leads in driving client management plans

Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned

Lead and participate in project reviews and support project teams with management of claims and losses

Lead the Area mentoring initiative

Oversee technical and digital delivery evolution, in collaboration with subject matter experts

Work with AM to streamline and coordinate business processes consistent with Area and corporate policies

Oversee and ensure implementation of quality, standards, and best practices

Be involved in community activities and serve as an outward facing HDR Ambassador

Collaborate with Area operations, market sectors, business classes, and delivery leaders

Participate in Area strategic planning and plan implementation across all business groups

Support area activities related to hiring and retaining key staff

Serve as a champion for BGX opportunities

Support communication and coordination within all business groups

Serve as the local leadership representative for quality and support the implementation of the Quality Management System

Supervises the Area Quality Records Coordinator, overseeing the administration of Area’s quality local processes

Work collaboratively with Regional and National Professional Services Directors to align Area Operations and Project Delivery with HDR and Industry Best Practices

Serve as Technical Director and/or Quality Control Manager for large, complex projects/programs

Perform other duties as needed in conjunction with the Area Manager

Qualification

Transportation EngineeringQuality Management SystemTeam ManagementProject OversightTechnical ExpertiseContinuous ImprovementClient ManagementCollaborationMentoring