Seegene USA · 5 months ago
Sales and Marketing Associate
Irvine, CA
Full-time
Onsite
Entry Level
$80K/yr - $95K/yr
2+ years expSeegene USA is a company focused on clinical diagnostics, and they are seeking a Sales and Marketing Associate to maintain customer relationships and drive sales growth. The role involves managing customer communications, processing orders, and participating in marketing events while collaborating with various internal teams.
Biotechnology
Responsibilities
Maintaining effective customer relationships by providing timely product and technical product information via phone, video, and email
Triaging and/or escalating customer requests and technical questions/issues to the appropriate channels as needed
Generating sales quotes/term sheets, receiving and processing purchase/sales orders
Managing the Contract Management System and communicating with internal and external legal
Communicating order confirmation and tracking information with clients
Verifying orders, including customers' contact information and payment details
Contacting customers by phone or email to answer queries and obtain missing information
Maintaining and updating sales and customer records in company CRM, ERP, Contract Management and Quality systems
Assisting with Inventory management, documentation, product fulfillment/reorder
Expediting order process through internal stakeholders as needed
Directing feedback from customers to relevant departments and entering information into CRMs and Quality systems
Facilitating parts orders and other internal needs with Sales, FSE and FAS groups
Supporting the sales department with other administrative tasks
Gathering competitive intelligence information for upstream and downstream marketing
Occasionally be willing to travel to customer sites to assist with technical or sales support as needed
Develops and executes strategic and tactical plans while achieving results on time and budget
Facilitate, manage and participate in company presence at selected exhibitions and conferences
Oversee logistics for all tradeshows and coordination of booth design and all associated planning
Develops and implements internal/external marketing and sales tools
Manage Marketing Vendor relationships, including but not limited to, Website, Advertising, Social Media, Tradeshow Suppliers, SalesForce and Various Trade Publications/Agencies
Manage Lead Generation activities and tracking in company CRM
Customer advocate who understands and communicates customer and business needs effectively including technical requirements to cross functional teams that include Regulatory, Clinical, Sales, Quality, Finance and Operations
Maintains effective relationships with corporate headquarters staff, customers, cross functional teams, and the commercial team
Qualification
Required
2+ years' experience in Inside Sales or Customer Support Role in the Clinical Diagnostics industry
Requires knowledge and skills normally acquired through completion of a bachelor's degree (B.A./B.S.) in life sciences or molecular biology background
Willingness and ability to travel (by land and/or air) up to approximately 10% of the time, including some international travel, as needed
Preferred
Experience in infectious disease diagnostics
Advanced training and experience with managing Salesforce, ERP, CMS
Experience in product life cycle from concept to launch
Knowledge of MDx technologies including PCR applications and markets
Benefits
Health Insurance
PTO and Holidays
401K Retirement Plan
Company
Seegene USA
Seegene USA is a subsidiary of Seegene Inc., Korea, a global developer of molecular technologies and high multiplex real-time PCR assays.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Richard S. C.
Chief Executive Officer
Jin Kim
Chief Financial Officer
Recent News
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