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Pacific Computer Consultants · 4 months ago

Sr. MSP Engineer

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

7+ years exp

Pacific Computer Consultants is seeking a Senior MSP Engineer to join their growing team. The role involves delivering client-facing and internal IT projects, providing expertise and mentorship as an escalation point for service desk tickets, and administering client servers and network equipment. The ideal candidate will have extensive experience in IT, particularly in managed services environments, and possess advanced technical skills across various systems and technologies.

Cloud ComputingIT ManagementNetwork SecurityVoIP

Responsibilities

All aspects of delivering both client facing and internal IT Projects including planning, pre-project documentation, project plan creation, setting and managing client expectations for project, setting and measuring project success milestones, project implementation and full documentation of process and outcomes

Provide expertise and mentorship as the escalation point for service desk tickets and technicians

Administer client servers, network equipment, firewalls, and desktops

Ability to identify improvement to process and procedures, written documentation and workflow

Assist with determining the equipment and software to fulfill client requests/needs

Keep all tickets and projects updated and track time in a detailed format

Qualification

Fortinet firewallsMicrosoft server systemsActive DirectoryNetworkingRemote access solutionsMicrosoft 365 administrationHyperV AdministrationVmWare AdministrationCommunicationAttention to detailTime management

Required

Minimum 7 years' experience in the IT field supporting moderate to complex small business and co-managed business environments

Experience working at a previous IT Consulting company/Managed Services Provider and/or with the Connectwise suite of tools (PSA/RMM, etc.) a huge plus

Advanced Fortinet skills with firewalls (including packet sniffing), switches, APs and VPNs

Microsoft server systems: Windows Server from 2008 forward

Active Directory (specifically AD Security/Groups, AD roles, permissions, and GPOs in an AD environment)

Microsoft desktop systems: Windows 7 forward

Networking- IP Addressing/subnets/default gateways, TCP/IP, NAT, DNS, DHCP, SMTP routing, VLANS, packet tracing

Firewalls - setup and troubleshooting of objects, rules, VPNs, SD-WAN, etc

Wireless Networks

Microsoft Office Applications

Physical server builds for HP servers with RAID systems, iLO, etc

Remote access solutions (VPN, Terminal Services)

2FA/MFA implementation and support experience

Mobile/Remote computing including tablets, iPhones, laptops, VPNs, RDP/Terminal Server

Microsoft 365/Email Administration and troubleshooting including mailbox creation/deletion, the ability to troubleshoot mail flow, queues, inbound/outbound delivery, shared mailboxes

Office 365/Exchange Online archiving, mail follow rules, connectors, advanced email flow troubleshooting

HyperV Administration

vmWare Administration

Ability to operate as a professional regarding time and attendance as well as interactions with teammates and supervisors

Diligence in your attention to detail in your work

Ability to consistently follow up both on projects and on tickets

Excellent written and verbal communication

Have a servant's mentality when interacting with teammates and clients

Ability to switch gears as needed from between various tasks/tickets

Time management including the ability to handle multiple projects with various timelines and priorities

Willing to continuously improve via training on new technologies

Preferred

Scripting capability to roll out application installation/changes, Office 365 administration or company directed mass changes via PowerShell

Ability to use scripting to automate other routine tasks

Sophos Firewalls and related VPNs

Microsoft Exchange 2k7/2k10/2k13 deployment, migration and recovery

Advanced experience with cloud based technologies such as Office 365 in general, SharePoint Online, Hosted Exchange, Google Apps, Cloud based storage platforms such as box, DropBox, ShareSync, etc

Advanced Macintosh support skills

Microsoft End Point Manager (Intune)