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Coastal Ridge Real Estate · 11 hours ago

Vice President, Client Services

Columbus, OH

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Coastal Ridge Real Estate is a leading multifamily real estate operator, investor, and developer. As Vice President of Client Relations, you will cultivate relationships with clients, drive growth of the management platform, and oversee business development initiatives while ensuring exceptional client service.

Real Estate

Growth Opportunities

Responsibilities

Grow and maintain strong relationships with existing investors

Continually identify, develop, and participate in new client engagement

Support and execute comprehensive business development strategies, including cold outreach, existing client engagement, and participation in industry events to drive growth

Provide ongoing reporting, servicing, and other important investor communication

Address third-party client inquiries and concerns in a timely and professional manner

Exhibit a strong understanding of housing markets across the country; understand trends, economic cycles, and new development; and proactively adjust to changing conditions

Lead the business development department with client and lead market study reports, including but not limited to, property and market analysis, competitive set surveys, economic trends, supply and demand feasibility, location analysis, rental rate and operations underwriting, due diligence coordination, and business plan thesis

Lead the preparation of RFPs and any other department’s marketing materials

Ensure client satisfaction with CRRE property management platform through quarterly client check-ins

Assist third-party clients with the gathering of property KPI’s for quarterly reporting

In close collaboration with the Managing Director of Business Development, communicate regularly with the company at large, addressing portfolio performance and other relevant, seasonal topics

Work with existing clients to identify and convert opportunities for expanded engagement of CRRE services, including marketing agency and CAPEX management

Assist the Transition department with the onboarding and communication of new business to the portfolio

Write business plans in alignment with client’s investment goals and present them to Operations team to ensure clear communication of business goals for execution

Prepare weekly and monthly reports to organize and track business development performance through Salesforce CRM tool

Work with Coastal Ridge Marketing teams to audit and update property management website, contact cards, social media announcements, press releases, and all other third-party advertising sources

Evaluate and provide insights on markets both on a macro and micro level, as well as budget benchmarking

Other duties and projects as directed and assigned

Qualification

Multifamily real estateBusiness development strategiesMarket analysisSalesforce CRMProperty managementCommunication skillsOrganizational skillsProblem-solvingDetail-orientedSelf-starter