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Nicklaus Children's Health System · 9 hours ago

Experience Coordinator (Part Time w/ Benefits, Mid) Days/Weekends

Miami, FL

Part-time

Onsite

Entry Level

2+ years exp

Nicklaus Children's Health System is dedicated to creating a personalized experience for patients and families. The Experience Coordinator will coordinate services and activities to enhance patient engagement and ensure efficient operation of experience services within the hospital.

Health CareHospital

Responsibilities

Prioritizes an enriched hospital experience and encourages engagement of patients & families through coordination and facilitation of events, programming, and personalized services to reduce the stressors of hospitalization

Supports the coordination, planning, as well as the facilitation of activities for 20,000+ visitors. Prepares calendar and flyers for the purpose of communicating services and activities to patients, families, and hospital staff

Accountable for the daily supervision, task management, engagement, and continuous mentorship of 300+ volunteers and contracted vendor services throughout hospital experience including Children & Family Experience, Bedside Buddy, Pet Therapy, Red Nose Docs, and Spa Services

Provides excellent communication of hospital resources and personalized services; presents information to patients and families. Provides emotional support, utilizing active listening, and apply family-centered care principles in day-to-day operations

Works collaboratively with the Hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance the well-being of families throughout hospitalization

Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources; ensures proper maintenance of common spaces and engagement areas

Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities

Responsible for the coordination of lodging for identified families with extended stays; including but not limited to reservations, unique family requests, payment processing, maintaining accurate records, housekeeping, safety, and maintenance requests

Maintains organization of ordered inventory and donated materials. Communicates inventory and findings with Operations Lead

Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party

Provides back-up coverage and weekend rotation as part of the team

Qualification

Patient & family centered servicesCustomer service in healthcareFluency in EnglishSpanishMicrosoft OfficePublic speakingEmotional supportProfessionalismTeam moraleOrganizational skillsActive listening