Veritas Veterinary Partners · 1 day ago
Veterinary Client Services Phone Specialists
Woodbridge, NJ
Full-time
Onsite
Entry, Mid Level
$17/hr - $22/hr
2+ years expVeritas Veterinary Partners is dedicated to building a network of trust and opportunity for veterinary professionals nationwide. They are seeking a Veterinary Client Services Phone Specialist to provide compassionate, solutions-focused support to clients over the phone while ensuring a seamless client experience.
Health CareVeterinary
No H1B
Responsibilities
Answer and manage multiple phone lines with professionalism and efficiency
Actively listen, acknowledge concerns, and provide compassionate, solutions-focused support to clients
Accurately schedule appointments and relay critical information to clinical teams
Handle financial discussions and process payments as needed
Collaborate with front desk, client services and clinical staff to ensure a seamless client experience
Step in to assist at the front desk whenever needed, maintaining the same high standards in all interactions
Qualification
Required
2+ years of experience in a high-volume, high-touch phone-based customer service role (veterinary or medical preferred)
Outstanding communication and active listening skills
Demonstrated empathy, patience, and professionalism under pressure
Detail-oriented, organized, and adept at multitasking
Committed to supporting clients and colleagues with integrity and discretion
Positive, collaborative, and eager to contribute to a team environment
Preferred
Additional fluency in other languages is preferred but not required
Benefits
Health, dental, and vision insurance, with HSA option- some plans paid 100%
Maternity/Paternity leave
Retirement Plan – 401K with employer match
Licensing fees paid for credentialed technicians
Employee Referral Bonus
Paid Time off
Mental health support with Talkspace
Uniforms provided
Pet discounts for medical care
Full Time credentialed technicians eligible for Sign On Bonus
Company
Veritas Veterinary Partners
Veritas Veterinary Partners is a growing family of specialty and emergency pet hospitals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Scavelli
Founder and Chief Medical Officer
Recent News
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