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Havenpark Communities · 5 months ago

Utility Billing Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

Havenpark Communities is dedicated to creating caring communities for residents and employees, with a focus on growth and inclusivity. The Utility Billing Specialist will oversee utility and meter reading functions, support Community Managers with billing issues, and collaborate with the Billing and Recapture Manager to produce monthly reports.

Commercial Real EstateReal Estate

Growth Opportunities

Responsibilities

Identify and troubleshoot problematic meters and other metering equipment

Ensure each home has a working meter

Review and approve monthly utility billing

Detect leaks and assist teams in finding and correcting them

Manage utility expenses by submitting sewer leak adjustments and negotiating waste removal contracts

Audit utility invoices, including waste removal invoices, to ensure rates are correct

Assist the Utility Billing Manager with creating annual utility income and expense budgets

Monthly budget change request

Serve as an account admin for Waterscope

Assist field staff by troubleshooting utility billing issues and questions from residents

Inspect and audit resident billing information for accuracy

Research, interpret, and analyze account history to resolve billing questions on meter readings

Serve as the in-house expert for meter reading systems, devices, and software

Qualification

Utility billing experienceMeter reading systemsMS Office proficiencyOrganizational skillsAttention to detailCritical thinkingProblem solvingWritten communicationVerbal communication