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System Soft Technologies · 4 months ago

Application Support Analyst (100% onsite)

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

System Soft Technologies is seeking an Application Support Analyst to join their Production Services team. This role is critical for ensuring proprietary systems are operational, reliable, and optimized for performance, requiring collaboration with developers and providing technical support in a fast-paced environment.

ConsultingCustomer ServiceDigital MediaInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Perform daily "ready for business" checks to ensure all systems and supporting services are fully operational

Monitor system health, performance, and alerts; identify and escalate issues promptly to minimize downtime

Investigate and resolve system and application issues (break/fix), ensuring root cause analysis and long-term resolution

Manage and maintain system configurations across environments, ensuring compliance with operational standards

Develop and maintain scripts for automation, monitoring, and operational efficiency

Partner with developers, networking, platform, and infrastructure teams to resolve cross-functional technical issues

Participate in an on-call rotation

Qualification

Application SupportMonitoring ToolsScripting PowerShellScripting PythonScripting BashDevOpsOperating Systems (Windows/Linux)TroubleshootingCollaboration