Decagon · 2 weeks ago
Senior Agent Product Manager, Strategic
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$240K/yr - $285K/yr
8+ years expDecagon is a leading conversational AI platform that empowers brands to deliver exceptional customer experiences. They are seeking a Strategic Agent Product Manager to collaborate with engineering teams, engage with customers, and drive the development of AI agents that meet complex business needs.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagon’s most strategic customers — understanding their workflows, pain points, and goals
Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
Run tight feedback loops into Engineering — influence feature development based on real customer needs
Represent Decagon externally — working closely with customers and prospects, participating in key deployments
Collaborate closely with Decagon’s C-suite and other executives to continue building the playbook for strategic logos for Decagon
Qualification
Required
Have 8+ years of relevant experience. This includes but is not limited to: Senior manager or equivalent at a top-tier consulting or other professional services firm, Partner at an investing firm, Senior product leader or group product manager
Deep technical acumen — able to understand and shape AI agent designs
Strong communication and relationship-building skills
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Preferred
A Computer Science, Engineering, or Math degree — or equivalent technical experience
An MBA
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase