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From Day One · 5 months ago

Client Success Manager (US-based - Remote)

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

3+ years exp

From Day One is a media outlet and conference series that helps companies navigate the changing business landscape. The Client Success Manager will manage relationships with sponsors, ensuring they achieve their goals and receive a positive return on their partnership through exceptional customer service and support.

Responsibilities

Deliver an exceptional customer experience throughout the post-sales journey

Act as primary point of contact and address all client questions and concerns effectively, escalating as needed

Onboard clients, understand their needs, and ensure customers gain value from our product

Ensure client event experience exceeds expectations and leads to positive reviews and contract renewal

Manage all client deliverables and information flow in a timely and accurate manner

Assist with logistics of gathering client materials including travel and shipping

Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal

Prepare weekly, monthly or quarterly reports

Format information for internal and external communication - memos, emails, presentations, reports

Own key performance indicators including renewal rate and customer satisfaction scores

Qualification

Client success managementCustomer relationship managementEvent coordinationMS Office proficiencyGoogle For BusinessOrganizational skillsTime management skillsVerbal communicationWritten communication