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Synapticure · 5 months ago

Director, Partner Success

United States

Full-time

Remote

Lead/Staff, Director/Executive

$135K/yr - $150K/yr

5+ years exp

Synapticure Inc. is a patient and caregiver-founded company dedicated to transforming the lives of individuals living with neurodegenerative diseases through a virtual care platform. They are seeking a Director of Partner Success to lead the growth and success of strategic partnerships, ensuring partner performance and satisfaction while collaborating with various stakeholders to achieve shared goals.

Health CareMedicalNeuroscienceWellness

Responsibilities

Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels

Serve as the day-to-day relationship for key partner accounts, building trust and deep understanding across executive, clinical, administrative, and technical stakeholders

Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization

Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue

Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships

Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams

Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines

Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction

Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs

Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes

Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations

Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions

Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements

Maintain operational dashboards to provide transparent KPI progress and tracking

Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results

Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum

Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences

Identity ways technology and operational initiates can further equitable access to care and support the complex needs of families and caregivers

Translate partner feedback into programmatic enhancements or internal process improvements

Qualification

Customer success managementPartner managementStrategic operationsProject management toolsData analysisProactive problem-solvingCommunicationCross-functional collaboration