Caleb & Brown · 5 months ago
Customer Success Specialist
Fort Lauderdale, FL
Full-time
Hybrid
New Grad, Entry LevelCaleb and Brown is a leading cryptocurrency brokerage firm headquartered in Melbourne, Australia, seeking a motivated and client-focused individual for the role of Client Success Specialist. The successful candidate will support the global client base by ensuring seamless transactions, solving problems, and building lasting relationships with clients in a high-performance environment.
CryptocurrencyFinancial ExchangesOnline Portals
Responsibilities
Provide prompt, friendly, and professional support via chat, phone, and email channels
Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes
Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals
Monitor and facilitate client transactions to ensure a seamless experience
Handle and resolve unique or complex client cases in collaboration with cross-functional teams
Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce
Triage internal support tickets and contribute to debugging product-related issues
Contribute to improving client support processes and delivering a 5-star service across all touchpoints
Build long-term relationships with clients, fostering trust and satisfaction
Qualification
Required
Excellent communication skills in written and verbal English
Strong problem-solving and analytical skills with attention to detail
Ability to multitask and thrive in a fast-paced environment
Empathy, patience, and a client-focused mindset
Preferred
Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce
Modest understanding of cryptocurrency markets and infrastructure
Benefits
Learn from a team of experienced cryptocurrency experts based in our Fort Lauderdale office
Ongoing training and industry development opportunities from a supportive leadership team
Competitive salary package, including performance-based incentives and potential for significant growth
Access to cutting-edge technology and market insights
Collaborative and supportive team culture with a passion for digital assets
0% trading fees with Caleb and Brown
Company
Caleb & Brown
Caleb and Brown is a digital currency exchange that provides personal cryptocurrency brokerage services.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-01Acquired
Leadership Team
Jackson Zeng
CEO
Rupert Hackett
Co-Founder
Recent News
Fintech Schweiz Digital Finance News - FintechNewsCH
2025-11-08
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2025-08-06
2025-07-07
Company data provided by crunchbase