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Cornerstone Systems · 4 months ago

Application Support Analyst

Memphis, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cornerstone Systems is a premier transportation company in the United States, specializing in comprehensive transportation and logistics solutions. The Application Support Analyst will support business system users, troubleshoot applications, develop reporting solutions, and ensure systems run smoothly while collaborating with internal and external teams.

RailroadTransportation

Senior Management

No H1B

Responsibilities

Support company software applications, including but not limited to: Our Transportation Management System (TMS), Accounting applications such as Microsoft Great Plains, Document Management application, and Reporting and Data Visualization tools like SSRS and Power BI

Responsible for monitoring, responding to, and prioritizing open service requests submitted through an incident management system

Responsible for troubleshooting and resolving application or infrastructure and integration issues

Escalate alerts that cannot be resolved, if needed

Identify opportunities for process improvement and contribute to departmental initiatives

Develop scripts, services or applications that automate repeatable manual tasks

Documenting the technical processes around application support, as required

Work collaboratively with internal customers, team members and vendors on change requests, managing issues and establishing priorities

Ensure the performance of daily health checks of the applications

Responsible for User setup and administration in multiple systems

Fulfill Ad hoc reporting requests

Provide after-hours and/or weekend emergency support, as needed

Implement and maintain RESTful and SOAP APIs for integration between internal systems and third-party platforms

Utilize AI-powered tools and automation to improve workflows, reduce manual effort, and increase support efficiency

Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied

Regular and reliable in-office attendance expected

Other work-related duties as assigned by supervisor/manager

Qualification

C#SQLAPI integrationPHPJavaMicrosoft SSRSPower BIWindows OSVBAPythonPostmanSwaggerCustomer serviceProblem-solvingCommunication skillsTime management

Required

Minimum Bachelor's Degree in Information Systems Technology, Computer Sciences or related field

2+ Years of Prior hands-on knowledge and experience working in an applications support and/or applications development environment required

Hands-on Experience with C#, PHP, Java, and SQL in Microsoft SQL and MySQL databases

Knowledge of SQL in a Multiple-Database Environment

Experience with Microsoft SSRS/Power BI report design and creation

Must know how to work within Windows OS and be proficient with Microsoft Office Applications, including: Excel, VBA, Outlook, Access and Word

Working knowledge of API architecture, design, and integration (REST, SOAP, JSON, XML)

Must be well-organized, able to multi-task and manage time-sensitive projects

Problem-Solving: Understanding the root cause and offer solutions

Possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues

Ability to work independently or within an in-person team environment, and/or cross-functionally with other departments and teams

Excellent customer service and interpersonal skills

Effective oral and written communication skills. Will require communicating complex concepts to others of various levels of seniority and/or technical competence