Webster Bank · 1 day ago
Collection Coordinator
Southington, CT
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hr
0+ years expWebster Bank is a leading commercial bank focused on helping individuals, families, and businesses achieve their financial goals. The Coordinator Collections position involves managing the collection of past due Residential and Consumer loan products, ensuring effective communication and compliance with Fair Debt Collection practices.
Banking
Hiring Manager
Mark Miller
Responsibilities
Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing
Communicate in a professional, ethical and empathetic manner to resolve the delinquency
Seek Quality Right Party (QRPC) during any established contact with the Borrower
Discuss the financial difficulties causing the delinquency to determine:
Reason for Default (RFD)
Whether their hardship is temporary or permanent
Property occupancy status
Ability to repay the Delinquency
In each QRPC, achieve one or more of the following outcomes:
Collect past due payments
Accept a Promise to Pay or short- term Repayment plan
Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions
Institute skip tracing efforts as needed and maintain accurate, complete records of same
Handle the mailing of automated written Collection communications to the borrowers as assigned, including one or more of the following: Mild, Medium and Strong letters, EIL letters, 60 Day Letters ensuring prompt and accuracy of the communication
Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication
Handle payment reversals related to drafts and checks returned NSF
Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts
Qualification
Required
High School diploma or GED Required
Strong verbal communication skills
0-2 years' experience in direct collection of residential, consumer and business loan debt in a banking environment
Preferred
Willing to train someone with alternate work experience
Candidates with prior knowledge of the bank's core lending systems [MSP, ALS, Signature, etc] preferred but not required
Benefits
Incentive compensation
Company
Webster Bank
Webster is a commercial bank that provides financial services to corporations, individuals, families, and partners.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$653MKey Investors
Greystone
2025-09-11Post Ipo Debt· $350M
2024-12-02Post Ipo Debt· $303M
2002-10-17IPO
Leadership Team
Neal Holland
Chief Financial Officer
D
Daniel Gioia
Sr. Managing Director
Recent News
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