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MetTel · 3 months ago

Project Coordinator - Telecom

New York, New York, United States

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $55K/yr

MetTel is a global communications solutions provider that simplifies communications and networking for businesses and government agencies. They are seeking a Service Delivery Coordinator - Tier 1 Support, primarily focused on providing Level 1 remote technical support and collaborating with Tier 2 and Tier 3 support teams during the deployment of various solutions.

Communications InfrastructureTelecommunications

H1B Sponsor Likely

Responsibilities

Act as the initial point of contact for technicians working in the field

Serve as the first line of communication with customers on the scheduled activity date

Perform data entry and tracking to ensure accurate records of deployments and support activities

Collaborate with Tier 2 and Tier 3 teams to escalate and resolve issues efficiently

Qualification

Telecom backgroundNetwork protocolsMicrosoft OfficeBroadband DIA circuitsAssertivenessAttention to detailFlexibility

Required

A bachelors degree in any field

Possess a telecom background, including a basic understanding of inside wiring infrastructure

Ability to work closely with field technicians, offering direction and support to ensure successful job completion

Must be an assertive individual with a high degree of flexibility and drive with the ability to adapt to frequently changing work volumes

Proficiency in computer and office applications, including Microsoft Office (Outlook, Excel, Teams, Word) and potentially specialized systems or databases depending on the industry

General understanding of network protocols

Basic understanding of Broadband DIA circuits and protocols

Ability to track progress on installation projects

Attention to detail

Company

MetTel

Glassdoor3.4

MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.

Founded in 1996

New York, New York, USA

501-1000 employees

http://mettel.net/

H1B Sponsorship

MetTel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)