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CarePoint Health System · 5 months ago

IT Support Specialist - Field Tech

Hoboken, NJ

Full-time

Onsite

Mid Level

$30/hr - $38/hr

3+ years exp

CarePoint Health is one of New Jersey’s leading healthcare systems, comprising three well-regarded hospitals and providing coordinated care to over 300,000 individuals annually. The IT Support Specialist will perform technical support and administrative tasks, ensuring efficient operation of hardware and software, while providing exceptional customer service to end-users and maintaining documentation of processes.

Hospital & Health Care

Responsibilities

Provide exceptional customer service and technical support to end-users for hardware and software

Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

Provide guidance and explain policies and procedures to end-users

Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution

Train users on new devices and technologies

Install software on new or existing devices, in accordance with standard procedures

Assist in the set-up of new equipment and devices

Assist users in obtaining access to systems

Utilize and maintain ticketing system, knowledge bases, white papers, FAQs, and vendor documentation

Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

Assist with preventative maintenance within specified guidelines and procedures

May review and evaluate new computer hardware and software products

Assist in the tracking of hardware and software inventory

Assist and interact with hardware and software vendors

Participates on projects & IT system-wide teams

Qualification

Technical supportTroubleshooting skillsMicrosoft EcosystemInfrastructure conceptsCustomer serviceTraining skillsCommunication skillsInterpersonal skillsMotivational skillsDocumentation skills

Required

Minimum: Bachelor's Degree in Finance, Economics, Engineering, Healthcare, or related field

3+ years related experience

Associate degree or higher in Information technology computer science, engineering, or a related field. Or an equivalent combination of education and experience

Relevant industry certification may be required

Excellent technical, diagnostic, and troubleshooting skills

Excellent communication, motivational, and interpersonal skills

Minimum of Level 2/3 support expertise in the Microsoft Ecosystem (Active Directory, Office 365, etc.)

Minimum intermediate knowledge of Infrastructure concepts: (networking, servers, SANs, etc.)

Must have reliable transportation