Gutor · 21 hours ago
Field Service Engineer
Greater Houston
Full-time
Onsite
Mid Level
$85K/yr - $100K/yr
3+ years expGutor is a leading international manufacturer of UPS systems for industrial applications, committed to providing high-quality products and services. They are seeking a talented Field Service Engineer to perform preventive and corrective maintenance, installation supervision, and customer support for Gutor UPS systems and batteries.
BatteryElectronicsManufacturing
Responsibilities
Performing installation supervision and commissioning of Gutor systems including the batteries
Performing preventive and corrective maintenance for Gutor UPS equipment including batteries
Solving UPS problems at customers’ sites and providing reports on these issues
Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures
Training customers on equipment operation and maintenance of Gutor systems
Interacting with customers by phone or face-to-face
Representing Gutor in dealing with customer concerns
Promoting proactively Gutor services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc
Keeping databases updated with completed reports & documents
Complete work in a safe manner, in charge for the safety onsite, making sure that nobody & no properties are endangered
Help generate the regional business by discovering leads and opportunities for Gutor customers
Help out in the technical support, if necessary
Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D)
Provide help to secure / improve quality by means of IQ soft entries and other tools
24 hours stand-by on demand
Self-Training on existing and new products of the Gutor Portfolio
Evaluation of Warranty / Goodwill claims
Qualification
Required
Electrical technician with at least 3 years of experience in field services (UPS) or similar experience
BS degree of electrical engineering, electronic engineering or equivalent
Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations
3 - 5 years of related experience
Strong knowledge of electronic theory to component level / electro-technical education
PC knowledge including profound knowledge of typical office applications and networking
Good written & verbal communication skills. Ability to have technical conversations with the customer
Ability to analyze complex problems
Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
Cross-cultural knowledge & ability to adapt
Passport, Drivers license and TWIC Card
Structured way of analyzing & solving technical issues independently (with support when required)
High level of professionalism and integrity
Self-motivated
Preferred
Good written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese
Flexible and high-performance profile
Ability to function independently, well organized
Benefits
Paid holidays
Paid Time Off: 20 days of vacation
401(k) plan: up to 6% company matching contribution
Cigna Dental an Vision Insurance
100% Company paid Short-Term Disability and Long-Term Disability Insurance
FSA and HSA savings account options
Basic Life and AD&D Insurance
Voluntary supplemental life insurance
Telehealth plan
Health & Fitness Reimbursement
OAP and HDHP Medical Insurance
Company
Gutor
GUTOR Electronic LLC manufactures power conversion and protection equipment, including industrial UPS solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-09-29
2025-09-24
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