Lorikeet · 4 months ago
Head of Forward Deployed Engineering
United States
Full-time
Remote
Director/ExecutiveLorikeet is a powerful customer support AI company focused on complex businesses like fintechs and healthtechs. The Head of Forward Deployed Engineering will lead a team of AI engineers to ensure quick integrations and successful outcomes for clients, while also fostering a culture of curiosity and proactive solutioning.
Artificial Intelligence (AI)Customer ServiceEnterprise Applications
No H1B
Responsibilities
Build and lead a high-performing team of Forward Deployed AI Engineers who serve as trusted technical partners to our subscribers
Develop team’s expertise in Lorikeet’s AI platform and ensure they are equipped to confidently lead implementation projects from kickoff through deployment and ramp up
Coach the team on how to deeply understand customer workflows and business goals, and configure Lorikeet’s AI tools to drive meaningful outcomes
Foster a team culture of curiosity and proactive solutioning, empowering team members to recommend AI-driven strategies that extend beyond traditional support use cases
Ensure tight collaboration with the product team by helping the team capture and communicate customer feedback and insights to influence product direction
Support team members in navigating complex technical integrations with creativity, speed, and care
Create systems for ongoing skill development, customer empathy, and operational excellence across the solutions function
Serve as an advocate and unblocker for the team, ensuring they have the tools, clarity, and autonomy to build strong, trusted relationships with customers
Qualification
Required
Technical background, possibly as a former engineer
Experience scaling solutions engineering or similar customer-facing technical teams
Deep interest in AI
Excited to mentor and develop others
Energized by operating at the nexus of technical implementation of AI and ensuring customer success
Technically-minded and excited to dive into the technical aspects of AI
Hyper-focused on customer impact
Previously brought a technical foundation into client-facing roles, evolving from individual contributor to team lead within high-growth, cross-functional environments
Managed and developed Solutions Engineering teams responsible for implementation, integration, and post-sales technical support across a range of enterprise and startup clients
Previous experience leading daily team operations including project oversight, prioritization, unblocker support, and performance coaching
Served as the connective tissue between Product, Engineering, and Customer teams, ensuring consistent feedback loops and roadmap alignment
Hired and onboarded technical talent with both traditional (CS/Eng) and nontraditional (no-code, data, operations) backgrounds
Coached team members to grow in client communication, technical depth, and problem-solving autonomy
Built and refined internal processes for implementation timelines, stakeholder management, and scaling high-touch support in a startup context
Previous experience operating in a data-driven manner; setting, tracking, and reporting progress against key business metrics
Actively explored and deployed AI tools to enhance team workflows, solution delivery, and internal enablement
Applicants must be based in the United States and eligible to work in the US without sponsorship
Benefits
High pay, high expectations, high performance
Potentially life-changing equity stake in the business
Company
Lorikeet
Lorikeet is a developer of an AI–powered customer support platform designed for fintechs, healthtechs, and other complex businesses.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$49MKey Investors
QED InvestorsBlackbird VenturesSquare Peg Capital
2025-08-06Series A· $35M
2025-02-04Seed· $9M
2024-10-03Seed· $5M
Leadership Team
Jamie Hall
Co-Founder
Steve Hind
Co-Founder
Recent News
2026-01-07
Startup Daily
2025-12-24
Company data provided by crunchbase