Info Origin Inc. · 5 months ago
Level 1 Help Desk Analyst
Conyers, GA
Contract
Onsite
Entry Level
$10/hr - $13/hr
2+ years expInfoorigin inc is seeking a Level 1 Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware and software issues, handling a high volume of calls, and ensuring a high level of customer service while managing ticket escalations.
Information ServicesInformation TechnologySoftware
Responsibilities
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification
Required
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 2 Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years
Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
IT Help Desk Call Center exp Required 2 Years
Preferred
Bilingual - Spanish Highly desired
Company
Info Origin Inc.
Info Origin is a global provider of information technology consulting, application development and software engineering services.
51-200 employees
H1B Sponsorship
Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
A
Ashish kumar Chauhan
Co-Founder and President
Company data provided by crunchbase