Texans Credit Union · 5 months ago
Call Center Member Service Representative - Hybrid
Richardson, TX
Full-time
Hybrid
Entry Level
$19/hr - $23/hr
1+ years expTexans Credit Union is seeking a Member Service Representative to join their Member Connect Call Center team. This role involves providing exceptional customer service over the phone, assisting with various account-related requests, and promoting the credit union's products and services. The position offers hybrid remote work after an initial training period.
AccountingBankingFinancial Services
Responsibilities
Deliver exceptional service for requests of every kind, including, but not limited to: Online and mobile services, Account modifications, Account reconciliations, Existing loans (questions, payments, etc.), Debit card management, Opening new accounts and servicing existing accounts, Transfers between accounts, Withdrawals and check requests, Certificate of Deposit transactions, Line of Credit advances
Assist in resolving escalated member issues within given limits and authority
Promote and cross-sell Texans' products and services based on member needs
Qualification
Required
High school diploma or equivalent
Experience wearing a headset
Ability to convey a smile over the phone
Experience navigating through multiple computer matrices simultaneously
People skills
Professionalism
Communication skills
Solution and resolution skills
Desire and ability to learn
Ability to work as part of a team
Knowledge of MS Office, including Excel and Word
Confidence to offer products and services to members
Readiness to champion the MSR role
Preferred
1-2 years of experience in a call center
Experience in a financial institution
Fluency in Spanish
Company
Texans Credit Union
Texans Credit Union is a financial, banking, and accounting company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tanya Patterson
VP Strategic Solutions
Recent News
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