Optimum Financial Group · 5 months ago
Product Operations Manager II
Bethpage, NY
Full-time
Onsite
Mid Level
$77K/yr - $127K/yr
3+ years expOptimum is a leader in the connectivity sector, providing Mobile, Broadband, and Video services in the United States. The Product Operations Manager II will focus on optimizing product quality and operational processes to enhance customer experiences and ensure alignment with strategic goals.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Enable exceptional customer experiences for our Broadband Services offered to B2C and B2B customers
Collect, manage and analyze data related to product performance and customer feedback for our broadband services including DOCSIS modems/gateways, FTTH modems/gateways, home WIFI mesh services, home installation, device and service management
Create and maintain detailed documentation for processes procedures and product information
Develop, track and improve KPIs measuring product success and operational efficiency
Identify and implement improvements to streamline product management and development
Identify and implement improvements to improve customer communication and reduce contact rates
Establish a feedback loop with internal/external stakeholders to drive continuous improvement
Ensure rigorous testing and validation processes to maintain high product quality and reliability
Plan and execute product launches, ensuring seamless coordination with all relevant teams
Introduce capabilities to do effective A/B testing of releases across test populations
Develop and enforce standardized procedures and best practices for product launches
Identify potential risks in product operations and develop mitigation strategies
Provide training and support to team members on best practices, tools and processes
Leverage and manage tools and technology to enhance product operations and collaboration
Drive innovation by identifying implementing new tolls, technologies and methodologies
Provide regular updates to stakeholders on product operations, performance and strategic initiatives
Qualification
Required
Bachelor's degree in computer science, engineering, information technology or related fields
Minimum 3-5 years of experience in the Product Management, Product Development or Engineering
Background in quality assurance or testing and validation processes
Experience conducting user testing and gathering feedback to improve the user experience. Techniques for usability testing, A/B testing and analyzing user behavior
Experience with broadband technologies such as DOCSIS and FTTH and their network architectures
Experience working with WIFI technologies and understanding of its impact on the home experience
Proficient with broadband specific tools such as TR-069 and SNMP
Comfortable with networking technologies such as TCP, UDP, DHCP
Experience with key broadband quality and engagement metrics such as speed, latency jitter
Proficiency in data analysis and interpretation leveraging tools like Tableau or Power BI
Experience with product delivery tools like Jira and Confluence
Demonstrated experience solving performance and data issues by applying experience/knowledge
Proven verbal and written communication skills to interact effectively with cross-functional teams
Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements
Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction
Preferred
Knowledge of scripting or automation tools can be an asset
Company
Optimum Financial Group
Optimum Financial Group is dedicated to the financial security of its clients since 1969.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-27
Canada NewsWire
2025-05-05
Company data provided by crunchbase