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Ace Handyman Services · 5 months ago

Home Improvement Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $20/hr

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. The Customer Service Representative plays a dual role in managing day-to-day office operations and providing accurate project estimates for residential home improvement jobs.

ArchitectureBuilding MaintenanceCivil EngineeringConstruction

Responsibilities

Coordinate scheduling of appointments, and crew assignments

Maintain accurate records, including client files, and job documentation

Manage incoming and outgoing communications, including calls and emails

Review project plans, specifications, and customer needs to prepare accurate cost estimates

Source pricing for materials

Prepare and present written estimates and proposals to clients

Collaborate with sales and project management teams to ensure customer satisfaction

Track and update project costs, budgets, and change orders as necessary

Qualification

Office managementEstimating in constructionResidential construction knowledgeMicrosoft Office SuiteEstimating softwareCustomer service skillsMultitasking abilitiesCommunication skillsOrganizational skills