Ohio Cat · 1 week ago
Technical Communicator
Sharonville, OH
Full-time
Onsite
Mid Level
4+ years expOhio CAT is a division of Ohio Machinery Co. that strives to be a top-performing leader in the industry. The Technical Communicator is responsible for coordinating Service Request activities between dealership Service Technicians and Senior Technical Communicators, maintaining user account access to the PSCRM system, and handling customer inquiries.
Industrial EngineeringRenewable Energy
Responsibilities
Coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division
Maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system
Answer incoming Service Request phone calls from customers
Answer basic service-related questions for customers
Elevate more complex issues to a Senior Technical Communicator
Some travel may be required during the training and orientation period
Qualification
Required
A High School diploma or GED is required
Some fundamental mechanical skill/aptitude or similar experience is necessary
Excellent verbal and written communication skills
Customer oriented with the ability to maintain excellent working relationships with Caterpillar personnel
Excellent computer skills
Strong mechanical skills and knowledge with the ability to learn additional technical material
Ability to handle multiple tasks
Well organized and detail oriented
Strong phone skills
Preferred
Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician, either shop or field, (or similar experience) is preferred
Completion of a 2-year Diesel Technology or Power Equipment Technology program from a county joint vocational school or career center is preferred
An understanding of the heavy earthmoving equipment industry is desired
Completion of basic courses in engines, hydraulics, and electrical systems, is desired
Benefits
401(k): Match and employer discretionary contribution.
Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
Dental & Vision Insurance: Comprehensive coverage options.
Financial Access: Credit Union membership is available.
Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Compensation: Base pay, annual bonus potential, and company success share bonuses.
Company
Ohio Cat
Ohio Cat is an authorized dealer of heavy engineering equipment and engines.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Blocksom
CFO
Company data provided by crunchbase