Padmore Global Connections · 5 months ago
Inbound Call Center Rep
Indianapolis, Indiana, United States
Full-time
Onsite
New Grad, Entry LevelPadmore Global Connections is a company focused on providing support for Medicare-related inquiries. They are seeking an Inbound Call Center Rep to handle 800 helpline calls, perform data entry, and manage various clerical duties to assist clients effectively.
Information Technology & Services
Responsibilities
Answer all 800 calls in a timely manner. Record on Client Contact forms
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies
Complete data entry each day including Client Contacts
Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum)
Forward call back messages to Volunteer Supervisors at the end of the day
Put together new counselor training materials and other training materials requested by Trainers
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc
Qualification
Required
Must complete a 5-day training on health insurance for people with Medicare
Answer in-coming 800 helpline calls
Perform data entry of client contacts
Perform other clerical functions such as mailings and inventory
Answer all 800 calls in a timely manner
Record on Client Contact forms
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available
Take calls from counselors regarding availability and/or supplies
Complete data entry each day including Client Contacts
Do labels and mailing for information packets
Assemble packets of information
Make copies of SHIP information as needed
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner
Keep work area in order and recycle unwanted paper and boxes
Take voice mail messages for all packet requests twice a day
Forward call back messages to Volunteer Supervisors at the end of the day
Put together new counselor training materials and other training materials requested by Trainers
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites
Complete tasks in a timely manner
Provide accurate and correct information to callers
Maintain accurate records, files, forms, reports and technical information
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
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