Apply on Employer Site

LanguageLine Solutions · 2 days ago

Garifuna Interpreter

United States

Part-time

Hybrid

New Grad, Entry Level

LanguageLine Solutions is a company dedicated to breaking language and cultural barriers to improve the lives of limited-English speakers and the Deaf and Hard-of-Hearing. They are seeking a Garifuna Interpreter who will handle calls on demand, translating conversations between Garifuna and English speakers across various industries such as healthcare, government, and business. The role requires maintaining professional demeanor and cultural sensitivity while providing accurate interpretations in a remote work environment.

Language LearningNatural Language ProcessingTranslation Service

No H1B

Responsibilities

Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner

Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions

Speak clearly in both languages using proper pronunciation, enunciation and polite expressions

Maintain a professional demeanor throughout the interpreting sessions at all times

Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls

Maintain punctuality and availability during work hours

Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission

Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law

Demonstrate commitment to cultural sensitivity and working in a diverse environment

Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment

Qualification

Fluency in GarifunaFluency in EnglishCultural competencyListening skillsNote-taking skillsAdaptability to technologyProfessional demeanorPunctualityCalm under pressure

Required

Fluency in Garifuna and English and skilled in the associated cultural dynamics

Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP

Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation

Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression

Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands

Must be at least 18 years of age

Legally authorized to work in the United States

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

High school diploma or equivalent

Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration

Ability to read and write the requested languages - highly preferred

Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required

Dedicated personal device for business purposes

Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS

Tablets (iPadOS or Android) are acceptable

Smartphones (iOS or Android) are also acceptable

High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms

Must have access to a quiet space free from background noise or distraction

Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday

Must be able to operate company provided software and systems to perform all aspects of the job

Must have sufficient manual dexterity to type or write

Able to lift up to 26 lbs

May be exposed to moderate noise levels; i.e. computer, audio, telephone