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INDOCHINO · 5 months ago

In-House Tailor

Murray, UT

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $25/hr

Indochino is looking for an In-House Tailor for their Murray location, where you will manage alterations on men's garments and ensure optimal fit and quality. The role involves working with both customers and offsite vendors to maintain productivity and provide expert tailoring advice.

ApparelE-CommerceFashionRetail

Responsibilities

Perform and complete alterations according to Indochino’s guidelines and service standards

Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed

Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting

Customer-centric approach, understanding and showing enthusiasm for the product and brand

Press, steam, and spot clean garments/merchandise as necessary

Follow quality control guidelines and garment inspection

Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner

Complete any rush orders, special requests and escalated situations

Maintain an accurate record of alterations completed, utilizing the tools provided

Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue

Cultivate customer relationships to create loyalty and foster brand ambassadors

Identify and communicate possible quality discrepancies, both from factory and from vendors

Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion

Educate customers and Showroom personnel on proper fitting techniques

Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate

Ensure preventative maintenance of equipment and report any damage or broken equipment immediately

Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Qualification

Tailoring skillsGarment fitting knowledgeCustomer service skillsTime managementWord/ExcelFashion retail experienceOrganizational skillsInterpersonal skills

Required

Perform and complete alterations according to Indochino's guidelines and service standards

Provide sound advice on the product, calculating lead times to ensure the customer's expectations are accurately managed

Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men's suiting

Customer-centric approach, understanding and showing enthusiasm for the product and brand

Press, steam, and spot clean garments/merchandise as necessary

Follow quality control guidelines and garment inspection

Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner

Complete any rush orders, special requests and escalated situations

Maintain an accurate record of alterations completed, utilizing the tools provided

Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue

Cultivate customer relationships to create loyalty and foster brand ambassadors

Identify and communicate possible quality discrepancies, both from factory and from vendors

Assist with customer fittings during high traffic situations at the Showroom at Manager's discretion

Educate customers and Showroom personnel on proper fitting techniques

Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate

Ensure preventative maintenance of equipment and report any damage or broken equipment immediately

Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

High level of applied tailoring skills

Knowledge and ability to complete all alterations needed in store

Ability to bridge communication between Showroom staff and tailors

Ability to multi-task, prioritize and work within tight deadlines

Strong desire and aptitude to develop, learn and grow through hands-on experience

Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner

High level of ownership, accountability and initiative

Flexibility to work retail schedules such as weekends, evenings, and holidays

Desire to work in a fast-paced environment guided by iterative learning and team engagement

Excellent organizational, interpersonal, and time-management skills

Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

Preferred

Proficiency in Word, Excel or Google Docs is a definite asset

A strong design sense and trend awareness across all fields

Previous experience in Fashion Retail an advantage

Benefits

Your co-workers will be outstanding. The people here are really terrific. We’re continually learning from each other.

We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.

We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll have a good time at Indochino.