Gong · 1 hour ago
Engagement Manager (Managed Services)
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $155K/yr
6+ years expGong is a company that harnesses the power of AI to transform how revenue teams win. The Engagement Manager will lead the execution and oversight of implementation and expansion programs to help customers achieve critical business outcomes, acting as a trusted advisor within customer revenue teams.
Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware
Responsibilities
Lead all aspects of Managed Services engagements for Gong customers
Manage multiple customer programs to a defined scope, schedule, and budget
Forecast work and deploy program resources according to delivery plans
Ensure program deliverables are completed to the highest quality standards
Balance competing priorities effectively across multiple customers and projects
Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards
Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows
Provide regular communications (verbal and written) to executive leadership, project teams, and customers
Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders
Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery
Gather ongoing requirements and issue change orders as appropriate
Facilitate identification, internal communication, and remediation of product issues
Ideate and develop new program deliverables that help improve existing team process
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
Qualification
Required
6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus
5+ years of professional consulting experience, preferably in Enterprise software
Proven ability to influence change within customer organizations
Excellent instincts and ability to interface at a senior level with ease
Experience with SaaS applications that support Enterprise business processes
Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred)
Ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually
Understand business and organizational complexity at large strategic firms
Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering
Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
Willingness to travel
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Company
Gong
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions.
1001-5000 employees
H1B Sponsorship
Gong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$583MKey Investors
Franklin TempletonCoatueSequoia Capital
2022-07-01Secondary Market
2021-06-03Series E· $250M
2020-08-12Series D· $200M
Leadership Team
Amit Bendov
CEO and Co-Founder
Kelly Wright
President and COO
Recent News
Index Ventures
2025-12-15
Company data provided by crunchbase