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Telecare Corporation · 7 hours ago

Vice President of Program Operations, Southern Coast - Mental Health 901

Los Angeles, CA

Full-time

Onsite

Director/Executive

$204K/yr - $252K/yr

10+ years exp

Telecare Corporation is dedicated to providing effective behavioral health services and is seeking a Vice President of Program Operations to lead the overall operation of programs in the region. This role involves strategic planning, financial management, and operational oversight to ensure quality service delivery and achievement of corporate goals.

Mental Health Care

Responsibilities

Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

Provide administrative oversight for region leading Regional Director Operations in managing human, operational and financial resources

Review and approve all financial reports, budgets, major expenditures and contracts for assigned regions

Monitors regional program census, service billing and use of registry and program census and takes corrective action to support meeting financial goals

Monitors the operating results for the region relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory results

Coordinate and drive the implementation of company strategic initiatives

Represent Telecare in the community, marketplace and with regulatory boards as necessary

Directs the recruitment, selection and when necessary disciplinary action within Program Operations

Establishes and maintains the job specifications and descriptions for Program Operations personnel

Implements communications committee recommendations and facilitates other committee goals/etc

Identifies needed staff development and training programs

Provides timely feedback from the field (e.g., Regionals) regarding market trends and needs for meeting marketing objectives under customer related strategic priorities

Manages Program Operations within allocated budgetary parameters and participates in the development of the fiscal budget, promotes the cost-effective use of personnel, supplies and equipment

Continually monitors and implements contract objectives and performance/annual reports

Demonstrates an understanding of Telecare's customers including clients/residents, families, and governmental agencies in all interactions and conduct

Actively participates in meeting members served needs and adapting to changing members served needs at all times

Participates and encourages participation from staff in activities, including professional and trade organizations that promote mental health services

Closely monitors feedback surveys from county, members served and families

Establishes and defines standards that ensure that safe practices are consistently followed within the department

Establishes and maintains a comprehensive Quality Assurance/Quality Improvement program within Program Operations that includes frequent collaboration with other departments, employee education and a focus on monitoring departmental standards; actively removes barriers to the provision of high-quality work performance

Ensures employee safety/management of workers' compensation costs and liability risk

Recommends process improvements that can contribute to greater system-wide efficiency

Leading Self

Models the behaviors, ethics, attitudes and actions expected of all staff. Be immediately decisive in incidents of ethics violations. Demonstrate good judgment when faced with competing business priorities. Have the ability to cull out the most important elements of complex topics and be resourceful about seeking help when needed. Be resourceful and adaptable in the pursuit of results. Bring solutions to the table for enterprise-wide barriers which impact results and outcomes. Have drive and personal presence. Have command of relevant facts and information and convey these appropriately

Demonstrate a clear understanding of personal strengths and weaknesses, as well as a clear desire to grow personally from your experience. Demonstrate a passion for your future and for making a difference in the organization, show your growth actively and publicly by learning and being interested in new ideas. Be comfortable with complexity and ambiguity. Read broadly with interest and be curious. Command your area of expertise

Leading Others

Conduct credible briefings to internal and external audiences and meet with external stakeholders to further Telecare's mission and strategy. Be clear and concise in your communication style to build understanding of context and concepts, create openness and gain buy in. Reach out to provide and receive information internally and externally. Avoid surprises

Prepare the organization for the future by looking ahead and identifying and developing competent internal individuals for key leadership roles. Recognize the potential of others and work with them to develop their potential for future growth. Seek out the new knowledge needed for the future of Telecare and find ways to impart that knowledge to current and future leaders

Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement

Supervises program teamwork, esprit de corps to continuously build employee satisfaction as measured by surveys, employee complaints, etc

Build relationships by personally modeling Telecare's mission and values and engage internal and external partners in collaboration and thought sharing. Build organization wide partnerships. Nurture those relationships continually. Understand when to enlist the support of others

Identify and lead individuals in high-level teams to accomplish Telecare's goals. Assure that the right leaders are on the right teams and that goals are clearly and accurately communicated. Establish the correct measures of success and check-in points for teams. Take responsibility for the enterprise-wide impact of team solutions and changes

Leading the Organization

Monitor your field of expertise constantly for changes and seize opportunities to influence the future direction of your organizational unit or the overall business. Map clear change management paths for the enterprise or your area of influence. Lead change management processes

Seek and analyze information from relevant sources and apply this to decisions that can be implemented organizationally. Set common standards for the organization and approve/consider common sense exceptions and changes to practices, policies, and regulations. Analyze the problem-solving efforts of the organization and apply proper solutions and decisions to tough and complex issues. Set the appropriate tests/measures in the organization to find and address critical problems before they become large issues. Look beyond the current reality to prepare the organization for alternative futures. Promote a culture of innovation and a willingness to try new things without fear of reprisal

Take ownership of the vision and mission of Telecare and role model these in leadership work. Lead with Culture first in all interactions with internal and external partners. Provide a clear vision of the future that embraces and highlights the Telecare mission and values. Fuse organizational values with business needs and continually focus the organization on the culture of Telecare

Complete or ensure the analysis of appropriate data, forecasting, and activities in the development of business strategies. Develop a framework for defining and measuring program and organizational outcomes. Translate directional information into organizational strategies (e.g., outsourcing, internal resources.) Ensure that customers are business partners and base planning on serving customers

Promotes and maintains harmonious and effective relationships and communications within the department and with other departments

Establishes staffing requirements and recommends the number and classification of personnel to be employed in both new business development and in existing programs

Qualification

Financial ManagementOperations ManagementBehavioral Health ServicesLeadership SkillsCrisis Prevention Institute (CPI) CertificationFirst Aid CertificationMaster’s Degree in Health AdministrationCustomer Service SkillsQuality ImprovementCommunication SkillsTeam Leadership

Required

A Master's degree in Business Administration, Hospital Administration, or related health administration strongly preferred

A Master's degree in other social services or behavioral health related fields acceptable with Five (5) or more years' experience as a Regional/ VP in similar size organization or hospital administration with budget responsibility

Ten (10) years of experience in the management and operations of behavioral health services

Exceptional financial acumen and operations management expertise with proven performance around managing to EBITA targets

Exceptional leadership, communication and customer service skills

Proven experience in development, start up, and multi-facility operations

A valid driver's license, motor vehicle clearance and proof of auto insurance

Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply