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Spring Health · 1 day ago

Senior Customer Success Manager

United States

Full-time

Onsite

Mid, Senior Level

$106K/yr - $138K/yr

5+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Customer Success Manager will take ownership of an enterprise book of business, building relationships and demonstrating the value of the mental health solutions provided by Spring Health.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Serve as the product expert and mental health advocate for an enterprise book of business

Develop and maintain positive working relationships with multiple customers and consultants

Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics

Own the full customer lifecycle from implementations to engagement strategies to contract renewals

Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations

Work cross-functionally to provide key customer feedback and process improvements

Provide sales support as needed

Qualification

Account managementCustomer successSaaS solutionsData visualizationContract renewalsUpsellingHealthcare managementRelationship buildingCross-functional collaborationPresentation skills

Required

You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management

You have experience in upselling and retaining customers to drive additional revenue

You have experience using SaaS-based solutions and platforms

You have experience owning the life cycle contract renewals

You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction

You have a deep passion to transform the U.S. healthcare system, especially mental health

You have the willingness and ability to travel as needed (approx. 15%)

You have a Bachelor's degree or higher, preferred

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.