Waystar · 5 months ago
Sr. Product Manager - Claims Management
Louisville, KY
Full-time
Onsite
Senior LevelWaystar is a company that simplifies healthcare payments through its innovative platform. The Sr. Product Manager will coordinate with various stakeholders to lead product development efforts, conduct market research, and ensure customer satisfaction in the healthcare domain.
FinanceHealth CarePaymentsSoftware
Responsibilities
Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development
Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
Assisting your VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
Working with your VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
Qualification
Required
You know how to execute and like to roll up your sleeves to get things done
You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company
Provided leadership on a team that designed, built, or used RCM Revenue Integrity products
Ability to interpret regulatory guidelines from CMS, Tricare, and Medicaid websites
Ability to understand the vocabulary used in hospital & professional revenue cycle operations, including healthcare coding such as DRGs, CPT/HCPC, Revenue Codes, APG and APC
Organizing market research including analyzing customer segments and industry trends
Possess robust technical fundamentals, especially when it comes to building software
Problem solving skills; able to analyze a problem and design creative solutions
Attention to detail; extraordinary eye for usability and the customer experience
Excellent written communication skills; able to succinctly convey complex ideas through the written word
Great people skills; able to facilitate, negotiate and persuade stakeholders
Flexible and agile; able to rapidly adapt to changing situations and inputs
College Degree required
Preferred
Business or Computer Science degree preferred
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2026-01-16
2026-01-13
2026-01-12
Company data provided by crunchbase