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Shields Health Solutions · 4 months ago

Pharmacy Technician - Refill Calls

United States

Full-time

Onsite

Entry Level

1+ years exp

Shields Health Solutions is a recognized leader in specialty pharmacy committed to improving lives by ensuring seamless access to specialty medications. The Patient Engagement Specialist will provide service for inbound pharmacy phone calls and assist patients through the refill process, ensuring a high level of customer service and operational efficiency.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Proactively coordinate medication refills including data entry and pharmacy claim adjudication

Make outbound patient refill phone calls and complete the patient refill request

Answer, resolve and triage inbound inquiries

Clarify prescription orders with pharmacist and/or clinician as appropriate

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication

Manage, organize, and update relevant data using database applications

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards

Identify trends, resolves problems; recommend improvements; implement change

Actively participate in process improvement initiatives

Act as a value-added business partner to stakeholders throughout the organization

Protect organization's value by keeping information confidential

Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST

Other duties and/or responsibilities may apply

Qualification

Pharmacy Technician CertificationClaim AdjudicationPatient EngagementMicrosoft ExcelMicrosoft WordEmpathyInterpersonal CommunicationAttention to DetailOrganizational SkillsTeam Player

Required

State registered as a pharmacy technician

High school diploma or GED required

Strong interpersonal communication skills

Exceptional phone skills

Comfortable with proactively engaging patients telephonically

Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically

Highly proficient in Microsoft Office particularly Excel and Word

Able to quickly learn other programs, adapt to Shields' unique model/tools and able to extract relevant information

Strong organizational skills

Organized

High-integrity

High accountability

Attention to detail

Dependable

Quality focus

Empathetic

Good listener/communicator

Collaborative

Consistently arrives to work on-time with minimal unscheduled time off

Energetic

Highly motivated

Team player with strong personal and communication skills

Ability to sit and/or stand with focus at a workstation for a long period of time

Discretion and confidentiality essential as position deals with highly sensitive and private data

Remote role requires to be sitting at desk with two company required monitors

Must have high speed, stable, and reliable internet connection

Must be willing able to work overtime to support week to week fluctuations in patient care management

Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day

Ability camera on for most meetings with co-workers or leaders

Preferred

Nationally certified as a CPhT or equivalent is strongly preferred but not required

1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely