Apply on Employer Site

Roo · 5 months ago

Account Management - Talent Pool

United States

Full-time

Remote

New Grad, Entry Level

$65K/yr - $90K/yr

Roo is a pioneering B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. They are seeking to build a dedicated team of Account Managers who will focus on enhancing user experiences for both hospitals and veterinary professionals, ensuring high retention and satisfaction through proactive support and relationship building.

FreelanceHealth CareHospitalVeterinary

Responsibilities

Stay in the loop with upcoming roles in the Account Management Talent Pool

Partner closely with Business Development, Finance, and Client Support teams to fulfill immediate needs and resolve user inquiries

Drive high retention numbers from existing providers on the Roo platform

Help drive the growth of the community through continuous improvement and active, solutions-oriented support

Qualification

Client AdvocacyRelationship BuildingProblem SolvingTeam CollaborationAdaptability

Required

Client-Centered Advocates: You're passionate about delivering exceptional experiences for hospitals and veterinary professionals, ensuring their needs are met and that they feel supported on the Roo platform

Relationship Builders: You excel at creating lasting, trust-based relationships and are dedicated to fostering a sense of community among our users

Proactive Problem-Solvers: With a solution-oriented mindset, you anticipate challenges and address issues swiftly, helping users navigate any situation with confidence and ease

Adaptable Team Players: You thrive in a collaborative, fast-paced environment, easily shifting between tasks and working across departments to meet the needs of our providers and hospitals

Growth-Oriented Professionals: You see each interaction as an opportunity to learn, improve, and contribute to Roo's mission