Apply on Employer Site

Werfen North America · 10 hours ago

Blood Bank Technical Specialist - Seattle

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

5+ years exp

Werfen North America is seeking a Blood Bank Technical Specialist to support their team in the WA, OR, and Northern CA Territory. The role involves implementing product lines, providing ongoing field support for instrumentation and reagents, and managing customer relationships to achieve sales objectives.

Health CareManufacturing

No H1B

Responsibilities

Lead the addition of assays to drive reagent growth on automation platforms within assigned territory. Understand Werfen product positioning and benefits vs. competitor products

Provide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager

Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed

Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration

Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow

Lead customer through instrument validation process to achieve at plan go-live timing. To provide assistance on items to include (but not limited to): Preparation and planning PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD

Perform Installation Qualification (IQ) | Operational Qualification (OQ) and for Werfen instrumentation

Provide additional training to current install base as directed

Field contact and support for elevated Technical and Field Services problems within geographic territory

Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data)

Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations

Perform troubleshooting in the field as necessary

A key technical resource with blood donor centers, large and corporate account management

Manage calibration tools and diagnostic equipment

Adhere to operating and quality procedures