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Esri · 5 months ago

Service Delivery Technician

Redlands, CA

Full-time

Onsite

Entry Level

$19/hr - $31/hr

2+ years exp

Esri is a company dedicated to creating positive global change through GIS technology. They are seeking a Service Delivery Technician to utilize their expertise in service delivery operations and customer service skills to support desktop/service desk technologies and provide solutions in a dynamic environment.

3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Resolve request/issues in person and remotely via phone support, IM, or email

Monitor and maintain service queue based on established service level agreements

Remain current on technical problems and resolutions within the hardware industry as they relate to our environment

Assist with testing and evaluating various software applications in support of future deployments

Troubleshoot and repair desktop technologies, printers, and handheld devices

Assist with departmental moves, adds, and changes

Assist with maintaining up-to-date documentation within service desk knowledge base

Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

Qualification

Helpdesk supportDesktop/Laptop supportA+ certificationExchangeActive DirectoryVPNCustomer serviceTroubleshootingCommunication skillsTeam player

Required

2+ years of relevant experience

Experience with helpdesk and/or end user support

Excellent communication and customer service skills

Ability to troubleshoot and recommend solutions

Ability to work effectively in a fast-paced team environment as well as independently

Desktop/Laptop hardware and software support

Ability to lift up to 50 pounds

Team player

High school diploma or equivalent

Preferred

Bachelor's degree preferred

Experience with Exchange, VPN, Active Directory, and Office Products

A+ or similar certification

Benefits

Medical

Dental

Vision

Basic and supplemental life insurance for employees (and their families)

401(k)

Profit-sharing programs

Minimum accrual of 64 hours of vacation leave

Twelve paid holidays throughout the calendar year

Opportunities for personal and professional growth

Company

Esri

Glassdoor4.1

Esri is a software company that devolops geographic information system software, location intelligence, and mapping.

Founded in 1969

Redlands, California, USA

5001-10000 employees

https://www.esri.com

H1B Sponsorship

Esri has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (5)