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Fair Grounds Race Course & Slots · 10 hours ago

Director, Gaming Systems

New Orleans, LA

Full-time

Onsite

Director/Executive

$80K/yr - $100K/yr

Fair Grounds Race Course & Slots is America's second oldest horse racing track, located in New Orleans. The Director of Gaming Systems is responsible for overseeing all operations and technical duties related to slot and video poker operations, ensuring compliance and maximizing game performance through data analysis and collaboration with various departments.

Gambling & Casinos

Responsibilities

Safeguard the confidential information of all customers, team members, departments, and company records and assets

Provide data-driven insights and recommendations to improve the performance and profitability of the FGNO Casino and OTB gaming floors

Coordinate gaming system upgrades, installs and floor reorganizations of Slots and Video poker

Monitor Slot and Video Poker performance and implement gaming equipment maintenance policies and procedures

Review reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists

Review and analyze all gaming data for both OTB and FGNO. Relate data to actual machine performance and recommend corrective action

Make recommendations and enhancements to data systems as needed

Insure the gaming product is aligned with current regulations and company internal policies and procedures. Monitor legal compliance with federal, state, and gaming laws

Maintain an effective training program for all gaming repair personnel

Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies to ensure compliance in all areas

Conduct performance reviews, wage increases, and promotions relative to OTBS

Recommend disciplinary action for Video Poker and OTBs

Supervise and monitor work at Video Poker and slot tech operations

Position may require travel, as needed. This is estimated to be 15% travel

Perform all other duties, as assigned

Qualification

Gaming system managementData analysisRegulatory complianceCustomer service principlesMathematical computationsProblem-solvingCommunication skillsTeam collaboration

Required

Must be 21 years or older

Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission

Knowledge of principles and processes for providing customer service

Ability to read, analyze and interpret common documentation

Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff

Ability to write and present information to management in a reasonable manner

Ability to perform normal mathematical computations in regards to the implementation of current duties

Ability to define problems collects data, establish facts and draw valid conclusions

Ability to interpret an extensive variety of instructions and deal with several variables

College/Technical Degree or equivalent experience