Apply on Employer Site

BlinkRx · 5 months ago

Sr. Analyst / Manager, Operational Excellence

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. As a Sr. Analyst/Manager on the Operational Excellence team, you’ll drive improvements in quality, efficiency, and patient experience by enabling data-informed decision-making and identifying high-impact opportunities across operations.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Identify high-impact opportunities to improve operational performance and the patient experience by analyzing trends, surfacing gaps, and delivering actionable recommendations across people, processes, and technology

Conduct deep-dive analyses of workflows, systems, and metrics to uncover the root causes of performance gaps, inefficiencies, and friction points along the patient journey

Partner closely with Pharmacy Operations leadership to investigate operational challenges, diagnose performance drivers, and align data insights with frontline realities

Translate complex analyses into clear, compelling narratives and visualizations that enable informed decision-making across a wide range of stakeholders

Monitor and evaluate the outcomes of initiatives, comparing results to baseline metrics to assess effectiveness and inform iteration

Ensure data accuracy and usability through rigorous validation and standardized reporting, while empowering teams with tools, training, and documentation to act on insights