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BlinkRx · 2 weeks ago

Sr. Analyst / Manager, Operational Excellence (Pittsburgh, PA)

Pittsburgh, PA

Full-time

Onsite

Senior Level

5+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. As an Sr. Analyst/Manager on the Operational Excellence team, you’ll drive improvements in quality, efficiency, and patient experience by surfacing actionable insights and enabling data-informed decision-making.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Insights & Opportunity Identification : Identify high-impact opportunities to improve operational performance and the patient experience by analyzing trends, surfacing gaps, and delivering actionable recommendations across people, processes, and technology

Root Cause & Performance Analysis: Conduct deep-dive analyses of workflows, systems, and metrics to uncover the root causes of performance gaps, inefficiencies, and friction points along the patient journey

Cross-Functional Collaboration: Partner closely with Pharmacy Operations leadership to investigate operational challenges, diagnose performance drivers, and align data insights with frontline realities

Data-Driven Storytelling: Translate complex analyses into clear, compelling narratives and visualizations that enable informed decision-making across a wide range of stakeholders

Impact Measurement: Monitor and evaluate the outcomes of initiatives, comparing results to baseline metrics to assess effectiveness and inform iteration

Operational Enablement & Metric Quality: Ensure data accuracy and usability through rigorous validation and standardized reporting, while empowering teams with tools, training, and documentation to act on insights