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The Christ Hospital Health Network · 3 days ago

Revenue Cycle Program Director - CBO Patient Financial Services - Full Time - Days

Cincinnati, OH

Full-time

Onsite

Director/Executive

8+ years exp

The Christ Hospital Health Network is seeking a Revenue Cycle Program Director to lead and complete various projects within the Revenue Cycle department. This role involves project management, strategic planning, and collaboration with internal and external stakeholders to enhance operational efficiency and effectiveness.

Health CareHospitalMedical

Responsibilities

Support the accomplishment of departmental strategic plans that achieve high impact and significant improvements in organizational performance

Provide leadership, consultation, and support for continuous Revenue Cycle initiatives within the department in support of organizational goals

Staff the Revenue Cycle Governance Committee (RCGC). Coordinate the preparation of all agenda items presented to the committee and develop and staff a preparation workgroup

Systematically apply and teach the science and theory of project management to achieve results on time and within budget

Make recommendations to Revenue Cycle leadership on work redesign efforts that assure an efficient and cost-effective department

Identify and address change management issues related to the evolution of the Revenue Cycle environment

Provide leadership for and actively participate in departmental and institutional activities and programs

Lead teams, committees, and special projects as assigned

Assist in the planning, design, development, implementation, maintenance, and evaluation of business systems and processes to support Revenue Cycle operations and patient care delivery

Perform analysis of department and end-user business needs. Document end-user requirements. Utilize technical, analytical, and customer service skills, knowledge of regulatory requirements, and Revenue Cycle policy and practices to identify options to meet end-user needs. Articulate the costs, risks, and benefits of all options presented to enable informed decision-making

Participate in activities with interrelated teams including IT project management, testing, support, training, technical, and interface teams

Coordinate functional testing and implementation of IT programs and systems, including preparation of scripts and data for system testing

Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements

Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables

Create and update project documentation (project scope, team members and stakeholders, milestone schedule, budget, risks, constraints, and assumptions)

Conduct stakeholder analyses

Work with sponsor and/or appropriate committee(s) to obtain project authorization

Research industry standards

Develop detailed work plans, schedules, estimates, resource plans, and status reports

Conduct project meetings and hold responsibility for project tracking and analysis

Coordinate event planning and logistics

Set, communicate, and continually manage project expectations with team members and other stakeholders

Analyze the design of Revenue Cycle processes, work, and data flows. Make recommendations to leadership that improve patient, provider, and staff satisfaction, gain efficiency, decrease cost, and reduce waste

Foster and implement systems that lead to proper data governance strategies that support Revenue Cycle operations and secondary uses of EHR data including but not limited to: Measuring the quality, safety, and efficacy of care, Supporting decision making, Setting policy, Improving clinical, financial, and administrative performance, and Monitoring resource utilization

Set, communicate, and continually manage program/project expectations with team members and other stakeholders

Contribute information to and recommendations for strategic plans and reviews

Support the creation of executive, departmental, and unit operational benchmarking activities and reporting for assigned projects

Prepare well-supported business cases in alignment with organizational and departmental objectives and shepherd business cases through purchasing, capital, and IT governance and contract negotiation, as applicable

Collaborate with Revenue Cycle leadership to implement production, productivity, quality, and customer-service standards and standard work

Collaborate in the preparation of requests for proposal (RFP) or requests for information (RFI) and participate in the evaluation of RFP and RFI responses

Research various topics regarding Revenue Cycle and prepares reports and presentations

Develop and maintain professional relationships with colleagues and staff within the Revenue Cycle, within TCHHN, and with outside entities to promote mutual understanding and respect

Work within the department, across the organization, and with clinical and senior leadership to meet organizational goals

Act as a liaison to IT and clinical personnel

Provide project management and quality improvement support to co-workers and customers as assigned

Think strategically and broadly when identifying issues and developing potential solutions

Demonstrate consistent use of Lean methodology for problem analysis and improvement

Demonstrate the ability to manage multiple projects and work in a balanced manner

Provide leadership in the consistent application of the plan-do-check-act (PDCA) cycle as the process for continuous quality improvement (including the identification of internal and external customers, recognition of re-work/waste, flowcharting, root cause identification, brainstorming, and use of data); and embrace the organization’s strategic objectives

Analyze data to identify opportunities for improvement and make recommendations of proactive steps to address concerns to appropriate Revenue Cycle leaders

Qualification

Revenue Cycle ManagementElectronic Health RecordsProcess ImprovementProject ManagementCross-Functional Team LeadershipMicrosoft Office SuiteAgile MethodologyLean MethodologySix SigmaAnalytical ThinkingTime ManagementDecision MakingCommunication SkillsInterpersonal SkillsAdaptability

Required

Bachelor's degree in a relevant field, e.g., Public Administration, Business Administration, Engineering, Information Technology, Health Sciences

Eight or more years of progressive management experience or project management experience

Familiarity with electronic health record applications

Proven experience in managing complex enterprise projects and/or operations

Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts

Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements

Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Power BI, Project, Visio, SharePoint, OneNote

Strategic and conceptual analytical thinking

Ability to analyze financial plans and budgets

Demonstrated expertise in working with diverse cross-functional teams

Extensive knowledge of project management methodologies such as Agile, Waterfall, and Critical Path Method

Knowledge of and competency in management processes

Knowledge and experience utilizing continuous process improvement methodologies, such as Plan-Do-Check-Act, Lean, and Six Sigma. Adhere to highly-reliable organizational (HRO) principles to improve work processes and solutions

Ability to plan and facilitate meetings

Demonstrated excellent time-management skills

Demonstrated strong decision-making skills

Demonstrated initiative, adaptability, and focus

Demonstrated effective oral and written communication, and presentation skills

Exceptional relationship building and interpersonal skills