The McAlear Group · 2 days ago
Area Sales Representative
Annapolis, MD
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
3+ years expThe McAlear Group is seeking an Area Sales Representative to serve as the main point of contact between the service center and its outside customers. The role focuses on driving company growth through lead generation, relationship building, and closing deals while ensuring exceptional customer experiences.
AccountingBrand MarketingManufacturingMarketingWholesale
Hiring Manager
Michelle Topel
Responsibilities
Respond to customer inquiries promptly and accurately via phone, email, chat or in person with pleasant and efficient chat etiquette
Provide clear and concise information to help customers resolve issues and answer questions
Manage customer frustrations with empathy and professionalism, working to resolve issues efficiently and effectively
Develop and maintain relationships with customers outside of the service center environment
Connect with existing and potential customers via phone and in-person meetings to understand their needs and offer solutions
Build and maintain strong relationships with new and existing clients
Address customer inquiries and provide solutions that meet their needs and exceed their expectations
Follow up with customers to ensure satisfaction and identify opportunities for growth
Execute sales and marketing strategies as directed by leadership
Drive revenue growth through new business acquisition and retention of existing accounts within local center market
Develop and implement strategies to increase market share in garage doors and related products
Spend the majority of time traveling in-market for customer and prospect meetings, trade shows, and industry events, with the remainder dedicated to office-based planning, follow-up, and internal collaboration
Serve as the primary point of contact between customers and the service center
Provide real-time support by writing orders, managing quotes, and handling phone inquiries
Maintain a strong customer-first attitude by resolving issues quickly and professionally
Participate in customer journey management to support pipeline progression and relationship development
Report monthly on sales metrics, customer feedback, and marketing trends
Gather competitive intelligence and provide strategic input to leadership
Maintain accurate customer profiles in CRM and ERP systems
Assist in reducing inventory stagnation
Perform other duties as assigned to support service center operations and sales initiatives
Qualification
Required
High School Diploma or equivalent
Strong computer proficiency in MS Office (Word, Excel, Outlook, Teams), customer relationship management (CRM) and Salesforce
Strong written and verbal communication skills
Troubleshooting and problem-solving abilities
Strong time management and organizational skills
Understanding of the sales process and sales performance metrics
Ability to multitask, stay organized, and manage competing priorities
Ability to manage multiple customer accounts
Self-motivated, resourceful, adaptable, and goal driven
Ability to work with professionalism and integrity
Team-oriented with a strong work ethic and a positive, proactive attitude
Active participant in cross-functional teams to understand product improvement opportunities and provide feedback
Willingness to learn, innovate, and engage with humor and humility
Preferred
Bachelor's degree in Business, sales, or related field
3-5 years of experience in a sales or customer service role, ideally within the overhead door or construction-related industry
Ability to travel
Clean driving record
Benefits
401k
Health and life insurance
Employee Assistance
Company
The McAlear Group
The McAlear Group is comprised of three diverse companies, each within a unique and diverse manufacturing industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
T
Tom Martin
Director
Company data provided by crunchbase