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Morningstar · 3 months ago

ServiceNow Software Engineer

Chicago, IL

Full-time

Hybrid

Senior Level

$90K/yr - $152K/yr

5+ years exp

Morningstar is seeking a skilled and experienced ServiceNow Developer to join their dynamic ServiceNow team in Corporate Systems. The role involves collaborating with cross-functional teams to analyze requirements, design solutions, and implement enhancements to ServiceNow instances, ensuring seamless integration with existing systems and business processes.

Asset ManagementEnterprise SoftwareFinanceFinancial ServicesImpact InvestingMarket ResearchNewsSoftwareTelecommunications

Culture & Values

No H1B

Responsibilities

ServiceNow Configuration and Development: Configure ServiceNow applications, modules, workflows, and interfaces to meet the organization's ITSM, HRSD, HAM and/or SAM requirements

Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred

Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs)

Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions

Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required

Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus

Continuous Learning: Stay current with the latest ServiceNow features, tools, and best practices

Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation

Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments

Requirement Gathering and Analysis: Work closely with business stakeholders and technical teams to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions

Qualification

ServiceNow DevelopmentITSMServiceNow Certified Application DeveloperJavaScriptHTMLCSSXMLITIL ProcessesAnalytical SkillsAgile MethodologiesProblem-Solving SkillsTeam Collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum 5 years of working experience as a ServiceNow Developer, preferably with ITSM, HRSD and/or ITAM modules

ServiceNow Certified Application Developer (CAD) certification is highly desirable

Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development

In-depth knowledge of ITIL processes and best practices for IT Service Management

Strong analytical and problem-solving skills to design effective ITSM, HRSD and/or ITAM solutions

Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders

Excellent organizational and time management skills to handle multiple projects simultaneously

Preferred

Experience with Performance Analytics

Understanding of Agile development methodologies

Benefits

Financial Health

75% 401k match up to 7%

Stock Ownership Potential

Company provided life insurance - 1x salary + commission

Physical Health

Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

Additional medical Wellness Incentives - up to $300-$600 annual

Company-provided long- and short-term disability insurance

Emotional Health

Trust-Based Time Off

6-week Paid Sabbatical Program

6-Week Paid Family Caregiving Leave

Competitive 8-24 Week Paid Parental Bonding Leave

Adoption Assistance

Leadership Coaching & Formal Mentorship Opportunities

Annual Education Stipend

Tuition Reimbursement

Social Health