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Credit Union of Atlanta · 5 months ago

Financial Service Officer (Consumer Loan Officer)

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

Credit Union of Atlanta is a member-focused financial institution seeking a Financial Services Officer (Consumer Loan Officer) to provide a broad range of member services. This role involves assisting members with loan applications, processing loans, and promoting financial products to enhance member relationships.

BankingFinancial ServicesLending

Responsibilities

Presents and explains Credit Union products and services to members. Performs daily member services, such as opening and closing accounts, and account research

Identifies, recommends and promotes products and services in order to build a financial relationship in alignment with the Credit Union’s business strategy. Counsels members regarding money management and financial matters

Resolves member account discrepancies by performing file maintenance and account changes as needed

Demonstrates awareness of Credit Union and branch goals. Recommends appropriate products and services to meet or exceed these goals, including GAP, Warranty and Credit Life and Disability Insurance for loan products

Interviews and assists members with the loan application process to ensure completeness of information

Evaluates loan application by gathering background information on loan applicants, verifies employment and income, obtains credit bureau reports, verifies existing debts, estimates and recommends monthly payments for any outstanding debts not listed and adds into calculation for debt ratios, completes HYLS scoring model for each application required, determines collateral needs and value of collateral, recommends loans for approval

Determines collateral needs and payment plans for members applying for loans

Notifies applicants of loan decisions by phone within one hour and requests additional information if required. Explains reasons for denial or counter-offer and explores options for members who are denied or countered

Processes applications from the online queue and prepares them for submission to underwriting

Coordinates loan closings between the member and the Loan Processor. Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union’s loan quality standards

Responsible for meeting production and other sales goals on a monthly basis

Complete loan documents and disburse funds when required

Provides financial counseling to members as needed

Ensures that lending activities are conducted in accordance with established Credit Union policies and procedures, and are legally compliant. Identifies fraudulent activity to prevent potential loss

Participates in weekly financial services review meetings

Maintains orderly loan files with supporting documents, including scanning required documents into the system regularly

Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, Gramm-Leach-Bliley and other confidential information laws and regulations, Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act

Responsible for projecting and maintaining the Credit Union’s professional reputation with members by adhering to professional standards of conduct as enumerated in the Employee Handbook

Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s mission and vision statements, its core values and performance standards

Provide positive and timely responses to members’ and fellow employees’ questions and requests

Monitor and work application queues daily, notating follow-up calls and emails in the system notes

Assist in any area as directed by the Retail Branch Administrator

Qualification

CUA loan products knowledgeSales skillsCustomer service experienceNMLS licensePC skillsFollow-up skillsEffective communicationProblem-solving skillsTime management skillsInterpersonal skills