NEOGOV · 3 days ago
Customer Service Specialist 1
Draper, UT
Full-time
Onsite
Entry Level
1+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. The Customer Service Specialist is responsible for providing world-class product support to NEOGOV customers, ensuring effective communication and resolution of issues through various channels.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Listen attentively to customers to understand what they are trying to accomplish with our products (Active Listening & Effective Questioning)
Provide guidance, training, and troubleshooting services to resolve issues and/or empower customers to be effective and efficient in using our products
Provide service in written form and/or speak with the customer to help resolve issues, answer questions, and/or provide guidance on how best to use our products for customers contacting us via email or other digital channels
Provide on-going service and follow-up communication for situations which require more than one contact with a customer
Keep your knowledge up to date about changes to our products so you understand the changes before they are released to our customers
Continue learning and practicing with our products to grow your product knowledge to the advanced or expert level
Further investigate, execute standard operating procedures which may include replicating the issue in a test environment, researching solutions, and/or documenting the scenario for escalating to the next level of support
Create and update cases in our case management software (currently Salesforce) with details about each interaction with a customer, including documenting a synopsis of the situation, the category of situation, and the ultimate resolution
Learn and execute new and existing standard operating procedures to provide effective, efficient, and high-quality service
Engage with your team members and in our team activities – fun & work combined!
Contribute to our positive work environment
Provide constructive feedback to help our team continue being successful
Grow with NEOGOV as we keep growing
Qualification
Required
Bachelor's Degree or 1+ years' experience in a customer support / training / implementation role
Effective decision-making skills
Solid analytical skills
Time management skills
Technically savvy
Preferred
Experience supporting a Software As A Service (SaaS) product
Experience with HR and/or Public Safety software
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase