EquipmentShare · 3 days ago
Claims Representative
St Louis, MO
Full-time
Onsite
Entry, Mid Level
2+ years expEquipmentShare is a company focused on transforming the construction industry through innovative technology and real-time support. They are seeking a Claims Representative who will handle all aspects of insurance claims, including processing, customer service, documentation, and compliance.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Claims Processing: Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity
Customer Service: Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps
Documentation and Record Keeping: Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions
Liaison with Insurance Companies: Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements
Compliance and Reporting: Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review
Team Collaboration: Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling
Qualification
Required
High school diploma required
Minimum of 2 years' experience in a customer service role
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in MS Office and database software
Understanding of insurance policies and claims handling procedures
High level of integrity, patience, and the ability to maintain confidentiality
Proactive problem-solver who can manage stressful situations with professionalism
Preferred
College degree or equivalent experience in insurance, customer service, or related field preferred
Prior experience in claims processing or the car rental industry highly desirable
Familiarity with car rental operations and vehicle maintenance is a plus
Benefits
Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!)
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase