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Territorial Savings, a division of Bank of Hope · 2 days ago

Sr. Teller (Ala Moana)- Territorial Savings

Honolulu, HI

Full-time

Onsite

Senior Level

$19.24/hr - $23.50/hr

Territorial Savings, a division of Bank of Hope, is seeking a Sr. Teller to provide excellent customer service and assist with various banking transactions. The role involves mentoring less experienced tellers, resolving customer issues, and ensuring compliance with bank policies while maintaining a positive team culture.

BankingFinance

Responsibilities

Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers

Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude

Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively

Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs

Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures

Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently

Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures

Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures

Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy

Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services

Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date

Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks

Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned

Maintain a clean and organized workstation and support administrative tasks as directed

Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture

Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service

Act as a resource for team members, assisting with questions or procedural guidance when needed

Support the branch during special projects, system updates, or procedural changes

Qualification

Customer serviceCash handlingCommunication skillsOrganizational skillsBasic computer skillsTeam collaborationProblem-solvingAdaptability

Required

Minimum Education Level: High School Diploma

Some experience in retail sales and customer service functions a plus

English: Written: Fluent Verbal: Fluent

Combination of Experience and Education can meet the job requirements: Yes

Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone

Ability to respond effectively to the most sensitive inquiries or customer complaints

Ability to manage multiple tasks, projects, and deadlines simultaneously

Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment